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Information, advice and plans for 2020:


  • Overview – With the COVID-19 outbreak, we have seen unprecedented disruption across the globe. It has impacted every aspect of daily life, and Neath Port Talbot Carers Service is no exception.

    Sadly, we have been forced to postpone all the activities and workshops we had in place. Furthermore, home visits of any kind have been put on hold and carers assessments (for now) shall be carried out over the phone. On top of this, the sitting service we had in place has also come to a stop for low level/volunteer-based sits. However, provided all parties involved are happy with the arrangement, sits provided by domiciliary agencies are still going ahead.

    The service is going to continue to operate as usual with information and advice. We understand this is a scary time for everyone and we want to do all we can to alleviate any stress or worry you, or your cared-for might be facing right now. 


  • What Should I Do? – Wash your hands regularly for about 20 seconds with soap and hot water or use a hand sanitiser gel. Even if you have no symptoms, you should work at home where possible and avoid social venues. Avoid sneezing or coughing without covering your mouth - if you do not have a tissue, use your sleeve.

    Avoid touching your eyes, nose mouth with unwashed hands. Avoid close contact with people who are unwell. If you or someone you live with has a “new, continuous” cough or a high temperature, you should all stay home for 14 days and stay at least 2 meters/6 feet from other people in your home if you can. If your symptoms get worse or are no better after seven days, seek medical advice. Use the online 111 coronavirus service at


  • I think I have COVID-19 - People no longer need to contact NHS 111 if they think they may have contracted Novel Coronavirus (COVID-19). People with a fever or persistent cough should stay at home for seven days if they live alone, or 14 days if they live with others. Anyone who lives with someone displaying coronavirus symptoms should also stay at home for 14 days. They should not go to a GP surgery, pharmacy or hospital.

  • From the Carers Service - This is the first time that we as a service have had to partake in a lockdown. Much of the service has had to be put on pause and we are reassessing other measures of support we can provide to carers and their loved ones. Some parts of the service have been suspended, but this doesn’t mean we aren’t here to offer advice and information. 

    Phone support is still on hand, between the hours of 9:00am and 4:30pm (Monday to Friday), and support workers will make contact if there’s an emergency. But for the time being, the carers service needs to operate remotely; furthermore all our staff are working from home, leaving our usual base in Cimla hospital unoccupied.

We’re also running a series of virtual events via Zoom. See our homepage and our Facebook page for upcoming events. Carers are instrumental in helping us decide new ways forward for events, workshops and activities, so please make sure that if there’s something you want to do, or a place you want to go; let us know! 

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We're right here

The entire team at NPT Carers Service are still on hand for information and advice, and we want to be of as much help to you as possible during this time. 


Phone: 01639 642277


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NPT - Safe & Well

The council has developed a new service to make sure that our most vulnerable residents will get the support they need during COVID-19.

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The Neath Port Talbot Council for Voluntary Service is a great resource for those looking for support, or hoping to volunteer at this difficult time. 

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Age Cymru - West Glam

Age Cymru West Glamorgan can help you with benefits, financial planning and tax advice. They also help isolated older people combat loneliness.


NPT - Buy Local

The council has provided NPT Buy Local To point you towards local businesses who can support you at this time.

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Age Connect

Age Connect is making sure the elderly can still get access to essential groceries, prescriptions and essential medication.

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Carers Wales

Carers UK offer regular updates on how coronavirus legislation affects carers, as well as offering information and activities to help keep you well.