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The services we provide include:


  • Telephone and Information service -  providing information about benefits and entitlements, support services and carers rights (including information about Carers Assessments); run activities to improve your health and wellbeing;  and point you towards additional services that can support you in your caring role.  

  • The Sitting Service - We understand how important it is for carers to have easy access to respite care. NPT Carers Service want to do our part to help. 

    We have a low-level volunteer sitting service to enable carers to take a short break for any purpose.

    We also facilitate domiciliary care for those with higher care needs. This particular service is available to carers on an ad-hoc basis for medical appointments and occasional breaks. This higher-level service is dependent on funding,  so we advise carers to contact us to discuss their needs.


  • An Outreach Support Service - Providing face to face advice and support in various community venues such as GP surgeries, hospitals, shopping centres and libraries.

  • Coffee Mornings and Activities - provide carers with a break from caring and meet with other carers for mutual support.

  • Home Visits - to complete carers assessments, provide information or assist with completing benefit forms.

NPT Carers Service works closely with its partners – Neath Port Talbot County Borough Council and Swansea Bay University Health Board – to ensure carers identified in Neath Port Talbot are provided with the right information at the right time.


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Claire John
Service Delivery Manager


Carly Hastings
Volunteer and Short Breaks Co-ordinator


Amy Burgess

Carers Advice and Support Officer

Amy is our advice and support officer.


Anna Donovan
Dementia Carers Project Officer


Allison Williams

Finance Manager

Allison oversees  all financial activities for the organisation.


Beverley Rochard
Short Breaks and Community Connector Officer

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Cheryl Morgan

Administrator/Front of House

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Claire Callaghan
Dementia Support Worker

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Gemma Owen

Lead Carers Advice and Support Officer

Gemma is our team leader for the support workers.


Margaret Lake
Chair of NPT Carers

After becoming a trustee of NPT Carers Service in 2019, I feel very proud and privileged to have been elected as Chair in February 2021.

My professional life of over 40 years has been spent in public service, working for the Department for Work and Pensions, Neath Port Talbot County Borough Council and latterly, the former ABMU Health Board. Throughout my professional life, working alongside the statutory, third and private sectors has enabled me to see first-hand the benefits to people and their communities, of everyone working together.

I am married with three children and four grandchildren so family life is very busy.

When my mum passed away very suddenly in 2011, as well as having a busy job, overnight I became the main carer for my dad who was living with dementia. Over the following seven years I experienced the highs and lows, laughter and tears, that come with the huge responsibility of looking after someone that you love; my dad had always looked after me.

I am fully committed to supporting Claire and the team to enable them to provide all of you with the information, advice and assistance that will help you to continue to care for your family, friends and neighbours.

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Lesley Matthews
Vice Chair

I became a trustee of NPT Carers Service in 2022 and I am honoured to be recently elected as Vice Chair in 2023. I am committed to supporting and improving the lives of unpaid carers in Neath Port Talbot and in enabling the staff to deliver such valuable and essential services across NPT.

Professionally, I have worked for Neath Port Talbot County Borough Council much of my working life, initially within in the Treasurers department, then within the Education Department supporting schools, young people, and their families.

The third sector has always played an important part of my life, I began volunteering for Girl-guiding at 18 years of age and have held many roles within the organisation. I am passionate about supporting adult volunteers and giving young people a voice and a platform to be heard.


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Lorraine Miles

Lorraine Miles has been a member of the Carers Service Board since the organisation was set up. In her role as Deputy Director at Neath Port Talbot Council for Voluntary Service, Lorraine was responsible for managing the in-house Carers Service and then,  with partners, moving it to an independent organisation in April 2009. Lorraine retired in 2012 but has maintained her involvement with the Service, seeing it grow and evolve in response to the identified needs of Carers.

Lorraine has management experience in the Public, Private and Voluntary Sectors and has broad experience of partnership working, strategic planning and community development.

Lorraine has previously undertaken roles as Chair, Vice Chair and Treasurer.

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Kirkland Davies

I am a married, family man with a teenage daughter and our Cockapoo. I have many interests in life including attending art class and being a long-term Swansea City FC season ticket holder!
A lifetime of working in the Hospitality Sector in many senior executive and leadership roles.  I am proud to have been awarded several industry accolades over the years but most proud of the many people I have been fortunate to work with and to coach and encourage to achieve their work life goals and ambitions.
In my volunteer work I was privileged to be Vice Chair of Neath and Port Talbot OPC representing the needs and views of the over 50’s population. I learned a great deal from very experienced colleague Board members and others who commit themselves to the 3rd Sector and to the importance of the work.

I am a registered volunteer with Neath & Port Talbot CVS. It was as a result of conversations with some of the great people who work there that I was introduced to NPT Carers Service. My Mum cared for my Dad who so sadly suffered Alzheimer’s over some years, this influenced my decision to apply for the then vacancy. I was delighted to be appointed to the Board as Volunteer Trustee in November 2022. I am honoured to have been appointed to the role of Treasure early 2023.

I commit to working hard with our Board of Trustees to support the NPT Carers Service Team improve the lives of the many unpaid carers in our region.


To our funders - we are only able to do what we do because you make it possible! Thank you for your continued support over the years.


We want to do all we can for our carers

Our team is a  diverse group of individuals a wide variety of skills, dedicated to supporting and improving the lives of unpaid carers in Neath Port Talbot. 

For general enquires, email:

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